Use of NetKL Network Service constitutes acceptance and agreement to NetKL Network's AUP as well as NetKL Network's TOS (Terms of Service).
Refund Policy :
All Payments To NetKL Network Are Non-Refundable Unless A Promised Service Has Not Been Delivered.
Payment Notification Terms:
i) Each Time After Making Payment (be it Online Transfer, ATM Transfer, Cash Deposit, or PayPal), Client Must Email Payment Details Separately To firstname.lastname@example.org Immediately. Do Not Rely on the Bank's (or PayPal's) Notification, Because Their Notification Sometimes Reach Us Very Late, or, Never Reach Us At All.
ii) After sending Us An Email to email@example.com , You Should Receive an Auto-Generated Email Reply (with A Ticket Number) within 5-30 minutes. If You Receive this Ticket Number, Please Give Us Some Times to Respond (Normally Within 30-60 minutes, or sometimes even faster!).
iii) However, If You Do Not Receive Our Ticket Number After 30 Minutes, This Means that Your Email Did Not Reach Us Safely. In This Situation, Please Give Us A Call to Follow-Up. Please DO NOT Wait For Hours/Days Before You Call Us to Follow-Up (Especially When Your Payment Is Urgent). Call Us Immediately! Otherwise, NetKL Will Not Be Held Responsible For Any Loss Caused By Failure to Activate/Renew Your Required Service On Time.
iv) If you Make Payment via PayPal, You May Receive a Receipt of Your Payment Automatically (sent by our System), however, the Service(s) You Are Trying to Activate/Renew Still Need to be Updated Manually by our Staff, therefore, please Send the Payment Proof to firstname.lastname@example.org as usual, to Avoid any Delay in Activating/Renewing your Required Service.
v) Please note that; our Main Communication Method is only via Email ( email@example.com ), because that Email is Monitored at all times (24x7). SMS/Watsapp/Facebook Messaging are not encouraged, because they are seldom monitored. However, if you Do Not receive our Auto-Generated Email Reply (with Ticket Number) within 30 minutes, You Must Call our Hotline immediately, to Avoid any Delay in Service Activation/Renewal.
vi) By making Payment to NetKL's account; you signify that you have read & understood the above Terms, and NetKL will Not be Held Responsible for Any Loss Incurred, Resulting from your Failure to Adhere to the above Terms.
After placing an Order, you will receive an Invoice from our system automatically sent to your email. If we do not receive your payment within SEVEN (7) days after your Order, you may receive several email reminders from our system.
If you wish to discontinue your purchase/subscription or cancel your Order, simply ignore the Invoice(s) & email reminders. If left unpaid, those service(s) will get terminated automatically. We will activate your account/service once we receive your payment. You can make payment thru Online Transfer, ATM Transfer, or, Cash Deposit to any of our bank accounts (Maybank, CIMB Bank & Hong Leong Bank only). If you paid via PayPal, you MUST inform us IMMEDIATELY AFTER making your payment. Please note that, due to security reason, NetKL reserves the right to reject certain clients who wish to pay using PayPal.
Acceptable Use Policy (AUP)
We support the uncensored flow of information and ideas over
the Internet and do not actively monitor subscriber activity under
normal circumstances. Similarly, we do not exercise editorial control
over the content of any web site, e-mail transmission, newsgroups, or
other material created or accessible over or through the services,
except for certain proprietary Web sites. However, in accordance with
our TOS (Terms of Service), we may remove any materials that, in our
sole discretion, may be illegal, may subject us to liability, or which
may violate this AUP. Your violation of this AUP may result in the
suspension or immediate termination of either your NetKL Network
Specific Acceptable Use Policies
Unauthorized use of other people's accounts or computers NetKL Network will
strongly react to any use or attempted use of an Internet account or computer
without the owner's authorization. Such attempts include "social engineering"
(tricking other people into releasing their passwords), password cracking,
security hole scanning etc. Any unauthorized use of accounts or computers by a
NetKL Network customer, whether or not the attacked account or computer belongs
to NetKL Network, will result in action against the attacker. Possible actions
include warnings, account suspension or cancellation, and civil or criminal
legal action, according to the seriousness of the attack.
Adult Oriented Websites:
Sites containing adult material, links to adult material or adult-oriented
merchandise are not permitted. The final determination of what constitutes
"adult content" is made by NetKL Network.
Free Domain Name (Hosting: pay anually):
You will get FREE domain (com, net, org, biz, info, or name) if you choose to
register new domain, when making order. If you use your current domain when
making the purchase, there is NO FREE domain. FREE domain is only valid when you
follow the above.
NetKL Network reserves the right to refuse service to anyone. Customers may
only use NetKL Network's server for lawful purpose. Transmission of any material
in violation of any Federal, State or Local regulation is prohibited. This
includes, but is not limited to copyrighted material, material legally judged to
be threatening or obscene, material protected by trade secrets, child
pornography and satanic materials. NetKL Network expressly forbids anyone from
using NetKL Network's servers for the propagation, distribution, housing,
processing, storing, or otherwise handling in any way the above, or any other
material which we deem to be objectionable. The designation of any materials as
such described above is left entirely to the discretion of NetKL Network's
NetKL Network's services are intended for the end user only. Customers cannot
sublease, subhost, or give away control of any portion of NetKL Network's
resources. Doing so could result in immediate account cancellation.
Your password is considered private and is not to be given out to any third
party outside your organization.
Customer agrees that it shall defend, indemnify, save and hold NetKL Network
harmless from any and all demands, liabilities, losses, costs and claims,
including reasonable attorney's fees asserted against NetKL Network, its agents,
its customers, officers and employees, that may arise or result from any service
provided or performed or agreed to be performed or any product sold by customer,
its agents, employees or assigns. Customer agrees to defend, indemnify and hold
harmless NetKL Network against liabilities arising out of; (1) any injury to
person or property caused by any products sold or otherwise distributed in
connection with NetKL Network's server; (2) any material supplied by customer
infringing or allegedly infringing on the proprietary rights of a third party;
(3) copyright infringement and (4) any defective products sold to customer from
NetKL Network's server.
NetKL Network will not be responsible for any damages your business may
suffer for any reason, including negligence on our part. This includes loss of
data resulting from delays, non-deliveries, wrong delivery, and any and all
service interruptions caused by NetKL Network and its employees. NetKL Network
makes no warranties of any kind, expressed or implied about the services we
provide. NetKL Network specifically disclaims all warranties of merchantability
and fitness for a particular purpose.
All services provided by NetKL Network may be used for lawful purposes only.
Transmission, storage, or presentation of any information, data or material in
violation of any Malaysia Federal or State law is prohibited. This includes, but
is not limited to: copyrighted material, material we judge to be threatening or
obscene, unlicensed software or files, or material protected by trade secret and
other statue. The subscriber agrees to indemnify and hold harmless NetKL Network
from any claims resulting from the use of the service which damages the
subscriber or any other party. Examples of non-acceptable content or links
> Pirated software
> Illegal MP3's
> Hackers programs or archives
> Warez Sites
> Child Pornography
NetKL Network will be the sole arbiter as to what constitutes a violation of
NetKL Network may allow programs to run continually in the background, these
are considered on a one to one basis and a extra charge may be incured based on
system resources used and operational maintenance needed.
Commercial Advertising - Email:
Spamming, or the sending of unsolicited email, from a NetKL Network server or
using an email address that is maintained on a NetKL Network machine is STRICTLY
prohibited. For general reference, we consider spam any email that is sent to
more than 10 people at a time that did not ask for it to be sent to them. If a
client is identified as spammer, we will immediately investigate, and if proven
true, the account (and/or any other account owned by/associated with the
offender) will be terminated immediately and the client will be liable
to cover all damages caused and the costs of any penalties imposed by law. All
payments made by said customer will not be refunded.
NetKL Network will be the sole arbiter as to what constitutes a violation of
this provision. Opt-In email is acceptable, as long as Opt-Out/Removal request
are fully honored. Please be informed, that you are NOT allowed to send out
emails from your email account more than 200 pieces per hour.
Network and Server Security:
Violations of system or network security are prohibited, and may result in
criminal and civil liability. Examples include, but are not limited to the
following: Unauthorized access, use, probe, or scan of a systems security or
authentication measures, data or traffic. Interference with service to any user,
host or network including, without limitation, mail bombing, flooding,
deliberate attempts to overload a system and broadcast attacks, forging of any
TCP-IP packet header or any part of the header information in an email or a
NetKL Network have the rights to use any black listed IP filter provided by any
anti spamming/hacking society. If your IP is blocked by any of the above
mentioned society, NetKL Network will not be responsible and you need to contact
your Internet Service Provider about your problem.
It is a violation for anyone to post information or to include programs on
our servers that consume server system resources and slow down the server in
turn. Any party that slows our servers down, can and will be notified. NetKL
Network reserves the right to terminate any running software processes that are
overloading a server, or slowing it down heavily.
TheThe CPU/RAM consumption of a
website may in no way affect the performance of a server. This means that the
implementation of scripts on a web site must be carefully studied by the
Examples of what can cause high CPU/RAM usage are:
- Scripts that handle too much data from text files. An example of this is a
message board. The UBB (Ultimate Bulletin Board), Yabb & Ikonboard is well known
to consume very high amounts of CPU everytime it has to handle its flat
file/mySQL database (like when someone posts a message).
- Perl scripts constantly executed consume a lot of server resources, since the
Perl interpreter must be launched each time the script is called.
- Scripts with long loops.
- Scripts that are constantly calling a database and doing complex queries.
- Any autoblog components or scripts or plugins, such as WP-O-Matic for
- Any self-hosted autoresponder components or scripts or plugins.
- Shoutbox & Rapidleech are also well-known for high CPU/RAM usage.
- Websites with excessive traffic will consume plenty of CPU and RAM, since the
webserver has to handle more.
If a website is found to be consuming too much CPU power (i.e more than 25%)
and/or RAM, or 2200 script executions per hour, or 48000 script executions per
day, where it's affecting the overall performance of a server, NetKL Network has
the right to temporarily suspend the website for certain duration (either for 1
hour, or 1 day), where the user will have the choice to either :
1) take necessary steps to reduce its website Resources consumption below the
allowed limit, or,
2) move their website to VPS or dedicated server.
failing which, NetKL Network has the right to permanently suspend the account
without any refund.
Any attempts to undermine or cause harm to a NetKL Network server or customer
of NetKL Network is strictly prohibited. NetKL Network will pursue legal action
to the fullest extent for all abuse of the NetKL Network Network.
If any terms or conditions are failed to be followed it will result in
grounds for account suspension or de-activation. NetKL Network reserves the
right to remove any account without prior notice. If NetKL Network deactivates
your account(s) for violating policy, you will forfeit your rights to a refund.
No refunds for advance payments, on de-activated accounts. Normal policy is a
warning first, and account de-activation the second offense. Serious offenses
may cause immediate de-activation.
NetKL Network is proud to offer an exceptional level of performance,
reliability, and service. That is why we are making commitments to our customers
in the form of a Service Level Agreement (SLA) which provides certain rights and
remedies regarding the performance of the NetKL Network network. The Netkl
Hosting Service Level Agreement (SLA) guarantees our network/equipment
reliability and performance. This Service Level Agreement (SLA) applies to
customers of NetKL Network web hosting & reseller.
Customer shall not receive any credits under this SLA in connection with any
failure or deficiency of the NetKL Network network caused by or associated with:
1-Circumstances beyond reasonable control, including, without limitation, acts
of any governmental body, war, insurrection, sabotage, embargo, "Acts of God"
(ie...fire, flood, earthquake, tornado, etc...), strike or other labor
disturbance, interruption of or delay in transportation, unavailability of or
interruption or delay in telecommunications or third party services, failure of
third party software or inability to obtain raw materials, supplies, or power
used in or equipment needed.
2-Telco or Backbone Failure (TMnet, Jaring, AIMS etc)
3-Hardware failure (faulty hardware is rare, but cannot be predicted nor
avoided). NetKL Network utilizes only name brand hardware of the highest quality
4-Software bugs/flaws (Expolits and bugs may develop that cause security issues
5-DNS issues not within the direct control of NetKL Network
6-Network floods, hacks, attacks from outside parties or individuals
7-Failure or error of any NetKL Network monitoring or measurement system
8-Client's acts or omissions, including without limitation, any negligence,
willful misconduct, or use of NetKL Network service(s) in breach of NetKL
Network Policy and Service
Guidelines by Client or others authorized by
NetKL Network goal is to make the NetKL Network network available to Client
free of outages for 99.9% of the time. An "outage" is defined as an instance in
which Client is unable to transmit and receive IP packets due to a NetKL Network
service failure for more than 10 consecutive minutes, excluding service failures
relating to NetKL Network scheduled maintenance and upgrades.
NetKL Network stands behind all equipment on our network. Faulty hardware is
rare, but cannot be predicted nor avoided. NetKL Network utilizes only name
brand hardware of the highest quality and performance. NetKL Network will
replace all faulty hardware affecting performance levels of equipment ASAP,
which includes hardware issues that cause server crashes or speed issues.
Hardware failure resulting in complete network/server outage/downtime will be
corrected ASAP from the problem identification.
We want you to be our next satisfied customer, because that's the only way we
can grow our business! Therefore, we assure you our highest quality of service
at great prices, and we will go extra miles to exceed your expectations.
Note: NetKL Network reserves the
right to revise our policies at anytime.